Shine and Drive

Problem:

The client was finding it difficult to expand his business and onboard new partners to scale his business.

Solution:

We developed a comprehensive dealers management system within the platform, allowing dealers to create and manage different membership plans. Customers can easily purchase these plans and avail of the services not only at the purchasing dealer but also at any other registered dealer. This streamlined membership management system enables dealers to efficiently offer customized plans to their customers and enhances the overall user experience. There are many user roles such as dealers, members, agents, finance managers, and customers to divide the rights and responsibilities efficiently.

Problem:

The client had trouble tracking the customer services availed through the memberships.

Solution:

We developed a QR code scanner feature within the mobile app that enables customers to redeem their purchased memberships at registered Car Wash dealers. When a customer purchases a membership, they can just go to the car wash and scan the QR code present there with their mobile app scanner to automatically redeem the membership. The validity of the membership is then verified at the backend and the customer’s account and transaction history gets updated accordingly.

Problem:

The client faced difficulties in managing data due to a cluttered and disorganized platform. As a result, operations were misaligned and lacked clear definitions.

Solution:

We developed a data management system that redefined the platform’s hierarchy by creating roles with specific rights and permissions. This system ensured that each team member had defined roles and could access all the information relevant to their work. The hierarchy included roles such as Finance Managers who were responsible for adding new users to the platform. We implemented data processing algorithms that facilitated easy access, organization, and analysis of the client’s data

Problem:

Uploading offers and plans to multiple groups was time-consuming and inconsistent, causing the client to experience delays and errors in their processes.

Solution:

To overcome this problem, we created a multilevel inheritance system that enabled the admin to create one plan for an agent group and then add the plan to dealership and sales groups with a single click. This automation simplified the client’s work process and significantly reduced time-consuming tasks. With this new system, the client could offer consistent plans and offers across all groups, leading to better customer satisfaction.

Problem:

The client faced difficulties in keeping customers hooked and providing short-term customized packs. This problem led to a high churn rate, affecting the client’s revenue and growth.

Solution:

We implemented a courtesy pack solution that enabled service writers to create customized packs for specific users when their plans expired. This feature provided flexibility for short-term customization, allowing users to choose packs that suited their requirements, leading to better customer engagement and retention.

Problem:

The client faced challenges in managing commissions and undistributed profits.

Solution:

To address this issue, we developed a three-way commission management system that offered three commission types: add to base price, subtract from base price, and from breakage.

• The first commission type added commission to the base price chosen by the dealership
• The second commission type subtracted a percentage of the commission from the base price
• The third commission type divided the cost saved from unused memberships of the user between the chosen parties

This system ensured a transparent and equitable commission management process.

Problem:

The client had limited accessibility for customers traveling to different cities.

Solution:

We addressed the issue of limited accessibility by introducing the concept of a global audience and geolocation. Customers can now purchase membership plans that can be redeemed at any registered dealer, regardless of the city they are in. This feature expands the customer base for dealers and provides flexibility for customers to avail services from any dealer within the network, resulting in increased convenience and customer loyalty. It also opens up opportunities for dealers to establish connections and partnerships with other dealers nationwide. With the assistance of Geolocation, customers can easily locate nearby car washes in any area.

Problem:

The client was extremely dissatisfied with the outdated design and poor user experience of the platform.

Solution:

In order to address the usability concerns, we conducted a comprehensive review of the website and mobile application, identifying areas for improvement. We then implemented enhancements to the user interface and user experience design, including redesigning the navigation flow, optimizing the layout and visual elements, and improving the overall responsiveness of the portals for seamless use across different devices and screen sizes.