Trade Chat

Problem:

The client was having trouble managing their customers and orders manually

Solution:

Automated Platform: We created a digital platform where suppliers and customers can register, and suppliers can add multiple products. Orders placed on the platform are sequenced properly, and the suppliers have a clear vision of the sale & purchase orders. We automated the entire process to limit the manual input to the minimum.

Problem:

The client was facing issues updating the rate list. As the updating process was long, customers were still placing orders using the previous rate list.

Solution:

Instant Updation: We created a system mechanism where suppliers can edit the product rate anytime by going into the products section. Rates are updated at runtime, so if any customer is placing an order, they will do so with the updated price of the product. It removed any chances of confusion between traders and customers.

Problem:

Clients find hurdles in providing varying rate lists of the same product to different customers. Rates are set based on the behavior of the supplier with the customer.

Solution:

Client Priority System: We created a customized rates input system to resolve this problem. We provided three different rate input fields of the same product, which enables the client to send the selected product rate to the client. This way traders are able to pick and choose the product rates based on client priorities.

Problem:

There was no data privacy of suppliers’ products and their specifications from the customers.

Solution:

Privacy Option: We added confidentiality functionality in the app where suppliers can safely upload products that will only be visible to selected customers. Suppliers can choose from the given rates of the same product with different customers, and customers won’t be able to share their product rates, as we have prohibited the sharing features. The admin can send customized notifications to either all customers or selected customers in one click

Problem:

The client was facing issues in bringing the traders and customers to the marketplace and retaining them.

Solution:

Subscription System: We created a reminder and subscription plan to tackle this issue. We created a reminder message system to onboard new traders who had yet to download the app. For traders’ retention, we created a subscription plan- basic and gold. Gold subscribers had privileges like creating their own product category, multiple image uploading, profile view notification, edit product and rates negotiation, etc.

Problem:

Some clients were facing issues in selling their products and needed assistance from other traders.

Solution:

Broker Management System: We created a new profile for Agents’ who acted as middlemen between traders. Agents are responsible for connecting different traders selling the same category of products and compensating for the selling disparity among traders of different regions. Agents receive a certain percentage of commission for these services.

Problem:

It was difficult for the client to manage the data of so many traders and give them clean reporting.

Solution:

PDF Reporting: We created a system where traders can easily view their products, customers, and sales data through pdf. This system relieved the admin’s burden of reporting to different traders, which was a very complicated process. Now the admin can generate comprehensive reporting through a single click.