Use Cases & Benefits of Real Time Chat App with Full Stack
Auth image

Gulshan Chandan

May 30, 2024
  • Full Stack Development

An interested customer comes to your website and explores everything, they have some questions but who should they contact? Surely, they can fill out a form but it takes time to respond and by the time you do, you have probably lost the customer. That’s how crucial real-time chat applications are.

For fast-paced industries, speed is everything, and real-time chat applications give you the power to work, learn, and connect globally. These apps are the need of the hour for modern businesses across diverse sectors. From enhancing team productivity to delivering immediate customer support, there’s no limit to what you can achieve.

Now comes the real question- how do you build a real-time chat application? For a speedy solution, you need a speedy tech stack and nothing comes close to full stack development in terms of speedy, agile, secure, and scalable solutions.

Let’s explore what full stack development is and how creating a real-time chat application built using full stack can give your business the needed edge. This blog post will give a comprehensive view of creating real-time chat applications using full-stack development from benefits to use cases. 

What is Full Stack Development?

full stack development

Full stack development is the process of creating the front end and back end of an entire web application from beginning to end. It includes all the elements, tools, and procedures used in database development, front-end web development, and back-end web development. 

The user interface is part of the front end, while application workflows and business logic are handled by the back end. Think about an online store. In addition to many additional options, users can explore or buy particular items, remove or add items to their carts, modify their profiles, and much more. A front-end user interface (UI) and some back-end business logic are needed for each of these operations.

Front-end technologies such as HTML, CSS, and Javascript are used to build the user interface (UI) of a website. Python and Java are two of the programming languages used to write the back end. Additionally, a solid online application would require event handling, routing, and scalability—tasks typically performed by frameworks and tools like Django or SpringBoot.

Full-stack development services are highly sought after due to their ability to create websites and applications from the ground up and promptly detect and resolve issues that may arise later on. 

Why is Full Stack Development Beneficial for Building Real-Time Chat Applications?

Full Stack Chat App

In this competitive era, businesses must understand how necessary it is to improve their communication and response time. Using full stack development, you can create real-time chat applications that can integrate with your existing CRM system easily. Let’s discover what benefits full stack development offers in creating real-time chat applications.

Comprehensive Control Over User Experience

As we discussed earlier, full stack developers create web apps or applications from scratch to deployment. It gives them exclusive control over the design and user interface of the app. User experience matters a lot when it comes to real-time chat applications. If you have a dispersed team working on it, the result might look more coordinated and neat. 

To make the chat app easy to use and visually appealing, a full stack development team can make changes whenever they experience a roadblock. This is a major advantage that can help users navigate and engage with the app effortlessly.

Real-Time Communication Capabilities

Real Time Communications

Real-time communication is essential for businesses with very small time windows for converting a client. It needs a robust back-end infrastructure that is capable of handling WebSocket connections and managing real-time data synchronization. 

With full stack development, you get that balance between front-end frameworks (like React or Angular) and back-end technologies (such as Node.js or Django) that can help you build a scalable real-time chat application. You can rest assured the messages are delivered and updated in real time using this capability.

For example, imagine you have a marketplace. Your customers would expect quick responses to their queries about products and orders. WebSocket technology will allow you to message instantly and also provide real-time updates which can improve customer satisfaction and sales.

Seamless Integration with Existing Systems

Most businesses have a CRM to handle clients, customer support platforms, and multiple other tools and systems to manage their operations. You need a technology that can integrate all existing systems with real-time chat applications. 

This helps in making important information accessible to everyone within the chat application. It saves a lot of time since you don’t need to switch applications every time you or your team needs information.

Agile Development and Iterative Improvement

Agile VS Iterative

Agile methodology is the first choice of businesses that are very proactive and are ready to iterate on the real-time chat application based on user feedback and evolving business needs. 

Full stack development promotes agile methodologies giving the developer the time to make changes whenever needed. It helps you add new features, fix bugs, and improve performance so you can meet user expectations without fail. 

Cost Efficiency and Faster Time-to-Market

Every day businesses around the world struggle to make it but struggle with long development time. Another problem they face is most high-end solutions are out of their budget since they need to hire designers, developers, testers, and project managers. But with full stack development services, you get a team with all-around skills. 

That means you don’t have to pay or manage multiple teams. It also cuts down a lot of time since you don’t need to communicate and coordinate with multiple teams. With this advantage, you get a cost-effective real-time chat application that can be deployed and adopted faster.

Use Cases of Real-Time Chat Applications Built Using Full Stack Development Services

When you think about real-time chat applications, what comes to mind? The most common answer would be WhatsApp, Facebook Messenger, or WeChat. However, contrary to popular belief these chat apps are not limited to social interaction. They serve as a major communication tool across various industries with different goals. Let’s explore the diverse use cases of real-time chat applications developed with full stack technologies:

Travel and Hospitality

Travel and Hospitality

If one industry needs real-time communication the most, it’s the travel and hospitality sector. It’s fairly common for tourists to be booked on the wrong flight or get a room they did not book. In such cases, they need prompt assistance.

Having a dedicated chat application can save you from a lot of chaos. A real-time chat application with features such as live chat, booking confirmations, and concierge services can help you enhance the overall guest experience. 

Communication between staff in the travel and hospitality sector is also very crucial. Great coordination between tour operators, transportation providers, and accommodation partners can help you deliver exceptional customer experience.

Retail and eCommerce

Customers are the king in the retail and eCommerce industry. It is quite difficult to attract and retain a customer in this competitive market. Real-time chat applications built using full stack development technology can help you offer immediate assistance to lost customers. When you address their queries and concerns promptly, it really elevates their overall shopping experience.

With advancements in technology, you can analyze a customer’s browsing behavior and preferences via a CRM tool. This data can help you send personalized product recommendations and promotional offers. When customers receive such targeted attention, they’re bound to react positively to your brands. It leads to higher chances of conversion and a significant rise in sales.

Remote Work and Team Collaboration

Remote Work and Team Collaboration

What makes an organization most productive? The answer depends upon how smoothly the team collaborates with each other. Add to this the remote working culture, bolstered by globalization and Covid-19. Your in-house and remote team must be able to communicate effectively, collaborate on projects, and stay connected regardless of their geographical location. 

Real-time chat applications developed with full stack technologies enable your team to not only communicate in real time but also share files and do video conferencing for seamless communication and workflows.

With these applications, employees can make faster decisions by providing instant access to information and real-time feedback. The ability to discuss ideas, resolve issues, and reach a consensus quickly is critical in today’s fast-paced work environments. 

Furthermore, these chat applications can be easily integrated with project management tools and other business management tools leading to better coordination and higher efficiency. 

Sales and Marketing

Sales and Marketing

Sales and marketing operate on a multi-level hierarchy. You need to engage with prospects in real-time, answer their questions promptly, and guide them through the sales process. Real-time chat applications let you do all this so you can build a positive rapport with potential customers and nurture leads effectively.

When you provide personalized assistance and address customers’ concerns immediately you can easily convert leads into loyal customers. You don’t need to always have a dedicated person handling leads via chat applications. You can also deploy chatbots and automated messages created through research on user behavior and anticipated responses.

Education

Full-stack development technologies help you create faster, more agile real-time chat applications. In the fast-paced world of e-learning, it can be a major advantage. Distance education and remote learning have seen a major boost in the last decade. 

From conducting live lectures, engaging with the students in real-time, and providing immediate feedback on assignments, you can do everything on these apps.

For instance, students can come across certain problems or might want to seek a professional review of their work. If you have a dedicated real-time chat application, they wouldn’t need to wait for the next day to get their answers. It can be a great tool to deliver personalized learning experiences and boost student engagement.

Healthcare

Healthcare

The healthcare industry has gone through massive digital transformation in the past few years. Not only healthcare providers, including doctors, nurses, and support staff but patients are also connected through a central healthcare system in most places. Real-time chat applications help healthcare professionals in delivering quality healthcare.

Patients can receive instant support via real-time chat, and video consultations in a secure messaging environment. For healthcare professionals, it can facilitate quick information exchange, consultation on patient cases, and coordination of care plans. 

Final Thoughts

This blog post explained how real-time applications created using full stack development can help you deliver fast, reliable, and secure communication. Not just that, we discussed how these chat apps can prove to be a crucial tool in enhancing user experience and providing scalability for various industries.

If these benefits and use cases intrigue you, it’s time you consider a real-time chat application. For that, you will need a proficient and experienced partner. Look no further than Technocrats, a seasoned full stack development company. Our multi-skilled team has expertise in delivering customized solutions through our full stack development services. Contact us today to drive your business forward.

About The Author

Mr. Gulshan Chandan, Customer Experience Head of Technocrats Horizons Compusoft Pvt. Ltd, is the driving force behind the company's success. With over a decade of experience in the industry, he is on a mission to redefine what it means to deliver exceptional customer service. Mr. Chandan is passionate about building lasting relationships with customers and is always looking for ways to go above and beyond to ensure their satisfaction.

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