9 Brilliant Tips for a Delightful eCommerce Experience
Auth image

Gulshan Chandan

January 10, 2023
  • eCommerce Development

To excel in this fast-paced eCommerce business, you need to deliver a flawless user experience to your customers. But you might be wondering, how to improve customer experience in eCommerce.

Customer experience is the perception your customers develop for your eCommerce platform based on their shopping journey. If their perception of your business is affected, it affects revenue-related and other growth aspects.

What is Customer Experience?

Customer experience refers to how a company engages with its customers during the purchase process. eCommerce stores require new strategies to get clients to make repeated purchases from them as the market becomes more cluttered. If you carefully follow the ways to improve the eCommerce customer experience, then it can significantly increase your conversion rate.

How to Improve eCommerce Experience (In a Nutshell)

eCommerce customer experience can be improved by putting tactics like personalizing the buying experience, streamlining the checkout process, offering clear and transparent information, and assuring quick and efficient customer support.

On top of that, utilizing data and customer feedback to make informed business decisions can help to enhance the overall experience for online shoppers.

We’ll look at the ways in deep on how you can improve customer experience in your eCommerce business:

The 9 Proven Ways That Help to Improve Your eCommerce Experience:


1: Advanced and Intuitive CX

Your customers won’t do business with you if they can’t access and interact with your site as needed. Data-driven and user-centric eCommerce platforms are destined for success, and it is essential to focus on these two factors to improve the online shopping experience.

Website architecture in eCommerce

Image source: https://ecommercetuners.com/

For your visitors to easily navigate your site, you must have an intuitive site architecture. You can strategically organize your product catalog and related product pages, along with other pages to ease the navigation process.

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2: Appealing Design and Visuals

Your eCommerce website’s digital experience must immerse buyers’ emotions and visual sense to engage them genuinely. Every touchpoint of your digital experience needs to be aesthetically and visually captivating. A positive user experience design in online shopping is affected by your ability to entice customers with immersive visuals. 

You can specifically provoke certain feelings from your online customers by combining high-quality photos, other multimedia content, and content. A well-designed eCommerce platform with attractive visuals and meaningful content can entice your clients to stay on your platform and make the purchasing decision.

variations

Image source: https://www.thence.co/

3: Personalized Approach for Customer Retention

According to modern standards, customizing the eCommerce shopping experience is crucial to your success. Using your customers’ names and making simple product recommendations have become standard practices to deliver personalization.

The future of eCommerce personalization is customized information and promotions that are sent to specific clients at certain points in their journeys based on their actions and data preferences. You should not bother your customers with product recommendations based on their browsing history. 

More than one-third of users consider this strategy intrusive. Instead, develop a more practical strategy that uses data-driven predictive selling to promote reselling and customer loyalty. This strategy is a tried and tested approach to improving online shopping.

4: Omnichannel Customer Experience

how-omnichannel-marketing-is-a-major-ecommerce-problem

On the internet, you can reach your consumers through all means. The best plan is to deliver a seamless omnichannel consumer experience. Make sure that all contact information, social media, your other websites, mobile, tablets, and other platforms are visible on your website.

With the development of chatbots, it is now simpler to be accessible 24/7 and to automate answers to frequently requested inquiries. According to a recent survey, 82% of customers discover products and platforms on social media and use them to convey their remarks. In the modern era, SEO and SMO are essential for your digital business to succeed and improve the eCommerce customer experience.

5: Mobile Optimization

Did you know that 82% of smartphone users use their smartphones to research products before making an in-store purchase? The significance of mobile optimization becomes obvious when you take into account the number of sales that are made only through mobile devices. 

Given that more people are using mobile devices like smartphones and tablets every day, any online business must prioritize providing a pleasant user experience on these platforms. Making your website adaptable to different screen sizes and adapting the content accordingly guarantees that your clients will have the same experience whether they are using a desktop or a mobile device.

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6: Interactive User Experience to Build Engagement

When you generate content that people want to read, enjoy, and interact with, clients are more likely to trust your business ethics and visit your website again. You can implement this strategy via blog articles, advice, interviews, videos, and infographics. If you run an eCommerce business that sells fashion-related goods, you might provide content that gives fashion trends, beauty tips, celebrity looks, etc.

Incorporating AI or VR technology for visual interaction, interactive games, referral systems, and online contests can make the buyers return to your website for an engaging eCommerce customer experience.

7: One-tap Checkout

One step checkout for eCommerce brands

Image source: https://en.wikipedia.org/

One-tap checkout is a game-changer that has established a benchmark for all eCommerce companies. You must add this feature to ease the complicated and lengthy ordering process for your customers.

However, many stores still offer a complicated, multi-step checkout experience today. They utterly disregard the reality that the checkout procedure drives 87% of customers away from online shopping if it is hard to navigate. It is not only annoying but also demoralizing.

Because of this, a web store that truly caters to its customer’s needs has an easy-to-use checkout process. You can do this by making the checkout process only four steps long and ensuring that there are no interruptions to the procedure.

8: Easy Buying Process

Data support this claim, showing that firms with a less complicated online buying experience are 62% more likely to close a good deal. By offering a difficult buying process, you unintentionally put your clients through a frustrating encounter. The outcome? They leave the cart and look for another. They won’t respond even if you send them follow-up emails.

By improving your shopping process, you can avoid stress. From the moment a customer lands on the page, the procedure should be quick and easy. From the moment a consumer comes to your product page until they complete their purchase, the process should be quick and easy. A vast array of fields in your checkout form are no longer necessary. Trim the fat and keep it straightforward.

9: Content Marketing

Compared to traditional marketing, content marketing costs 62% less and produces three times as many leads.

The days of conventional marketing and a single form of communication are over. In addition, selling services or goods to potential clients or customers are becoming less and less successful. The foundation of your business should be delivering relevant content to end users, adding value, and demonstrating how they may resolve their problems through each stage of the sales funnel. Direct effects on sales, lower advertising costs, and the chance to establish credibility, reputation, and long-term brand loyalty among end users are some advantages of the content approach.

To Sum It Up

eCommerce is a significant aspect of our lives and a problem for businesses everywhere. Customers will reward you tenfold if you get it correctly. If you avert your gaze even for a split second, one of your rivals will outsmart you. Since this is one of the most dynamic industries, companies that sell their items online must move quickly and adjust to all the latest technological advancements.

You must give your customer experiences as much thought as you do to your products or brands because they have the potential to set you apart from your rivals. With the experienced and tech-driven eCommerce solutions of Technocrats Horizons, you can assist and interact with your consumers to improve the online shopping experience. 

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About The Author

Mr. Gulshan Chandan, Customer Experience Head of Technocrats Horizons Compusoft Pvt. Ltd, is the driving force behind the company's success. With over a decade of experience in the industry, he is on a mission to redefine what it means to deliver exceptional customer service. Mr. Chandan is passionate about building lasting relationships with customers and is always looking for ways to go above and beyond to ensure their satisfaction.

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